Last Updated: October 14, 2026
DriveB ("DriveB", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how DriveB collects, uses, processes, stores, discloses, and protects personal data when you use the DriveB website, mobile applications, platform, and related services (collectively, the "Services").
This Privacy Policy applies to customers, drivers, guardians, and other individuals who access or use DriveB Services.
By using DriveB, you acknowledge that your personal data may be collected and processed as described in this Privacy Policy, subject to applicable laws and regulations in the Kingdom of Saudi Arabia.
Depending on how you use DriveB, we may collect the following categories of information:
DriveB may collect and process your location information when you use location-enabled features of the Services.
Location data may include:
Location information may be collected through the device's GPS, location services, or other technologies supported by the device and application. Depending on the feature and applicable device permissions, some location information may be collected while the application is actively being used.
We may use location data to:
DriveB does not sell your location data. Location information is processed only for legitimate business, service, safety, security, legal, and operational purposes described in this Privacy Policy.
We may collect information necessary to process payments, refunds, cancellations, invoices, and other financial transactions.
Payment processing may be provided through third-party payment providers such as Tabby, Tamara, Apple Pay, Mada, Visa, Mastercard, or other payment providers made available through the Services.
DriveB may not directly store complete payment card details where payment processing is handled by a third-party payment provider. Such information may be processed according to the applicable provider's privacy policy and security practices.
Where recording or voice-related features are enabled and legally permitted, DriveB may collect or process voice recordings, audio, photographs, video, or other recording information for safety, verification, incident investigation, support, or other disclosed purposes.
Personal data may be collected through:
DriveB may process personal data for purposes including:
Depending on the circumstances and applicable law, DriveB may process personal data where processing is necessary to provide requested services, perform contractual obligations, comply with legal obligations, protect safety or legitimate interests, obtain consent where required, or for another lawful basis permitted under applicable law.
DriveB may disclose personal data only where reasonably necessary for providing the Services, safety, business operations, legal compliance, dispute resolution, or other lawful purposes.
Information may be disclosed to:
DriveB will not disclose personal data to unrelated third parties for purposes inconsistent with this Privacy Policy unless permitted or required by applicable law.
During an active trip, certain location information may be visible to authorized users or used by DriveB for trip coordination, safety, emergency assistance, and service management.
Location information may also be retained as part of the trip record where necessary for safety, dispute resolution, fraud prevention, accounting, legal compliance, or other legitimate purposes.
DriveB retains personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing the Services, maintaining business records, resolving disputes, preventing fraud, protecting safety, complying with legal obligations, and enforcing agreements.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
DriveB uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
When personal data is no longer required and there is no legal or legitimate reason to retain it, DriveB may delete, anonymize, destroy, or otherwise dispose of the data using appropriate procedures.
Subject to applicable law and any applicable exceptions, individuals may have rights relating to their personal data, including rights to:
Requests may be submitted through the official DriveB support or privacy contact details provided by DriveB.
DriveB may provide services involving minors only where permitted by applicable law and DriveB's Minor & Guardian Policy.
Where guardian authorization or verification is required, DriveB may collect and process the relevant guardian and minor information necessary to verify eligibility, consent, safety, and trip requirements.
Unaccompanied children are not permitted where prohibited by DriveB's applicable service rules or applicable law.
DriveB may use cookies, device identifiers, analytics technologies, and similar technologies to operate, secure, analyze, and improve the Services.
DriveB may integrate third-party services for payment processing, mapping, analytics, communication, verification, hosting, notifications, and other operational functions.
Such third parties may process information according to their own terms and privacy policies and applicable contractual and legal requirements.
Where personal data is processed, stored, or transferred outside the Kingdom of Saudi Arabia, DriveB will take the measures required by applicable laws and regulations governing such transfers.
DriveB may update this Privacy Policy from time to time to reflect changes in the Services, legal requirements, technology, or business practices.
The updated version will be published through the applicable DriveB website or application. The "Last Updated" date at the beginning of this policy will indicate when the policy was most recently updated.
If you have questions, requests, complaints, or concerns regarding this Privacy Policy or the processing of your personal data, please contact DriveB through its official support or privacy contact channel.